Terms of Service
Agreement to Terms
By visiting Frost Buddy’s website or placing an order, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our site or purchasing our products.
Orders and Acceptance
When you place an order on Frost Buddy, you are making an offer to purchase the selected items. We reserve the right to decline or cancel any order for reasons including, but not limited to, stock unavailability, pricing errors, or suspected fraudulent activity.
An order confirmation email does not mean your order is accepted. Acceptance only occurs when your order ships. If we cancel your order after payment has been processed, you will receive a full refund for the canceled items.
Pricing and Availability
All prices are displayed on the site and may change without notice. Availability of our products, including New Arrivals, Drinkware, and Accessories, is not guaranteed until your order is accepted and shipped. Special releases and limited-edition designs, such as our holiday-themed Bottle Buddy and Mug Buddy products, may sell out quickly.
If an item you ordered is unavailable, we will contact you promptly to offer the following options:
- Wait for a restock
- Choose a comparable substitute product
- Cancel the order for a full refund
Warranty
Frost Buddy drinkware products come with a 1-year limited warranty covering manufacturing defects. This includes issues like malfunctioning lids, seal leaks, or insulation failure under normal use conditions.
The warranty does not cover:
- Normal wear and tear
- Cosmetic scratches or dents caused by drops
- Damage resulting from misuse, such as exposure to stoves or microwaves
- Damage from improper washing or care
To file a warranty claim, you must provide a receipt or order number. Warranty resolution will be made by replacing the defective part or product; refunds are not provided under warranty claims.
Your Responsibilities
You are responsible for providing accurate and complete shipping and contact information when placing an order. If an order is sent to an incorrect address due to your error, Frost Buddy is not liable for non-delivery. Additional shipping charges for resending the order may apply.
Please follow the care instructions included with your purchase. Damage caused by incorrect use or cleaning is not covered by the warranty.
Intellectual Property
All content on Frost Buddy’s website, including text, images, logos, and design elements, is owned by Frost Buddy or its licensors. No part of the site may be copied, reproduced, or used commercially without explicit written permission from Frost Buddy.
Limitation of Liability
Frost Buddy’s total liability for any order is limited to the amount paid for that order. We are not responsible for indirect or consequential damages arising from site use or product purchases to the fullest extent permitted by law.
Changes to Terms and Contact
We may update these Terms of Service periodically. The most current version is always available on this page. For questions or further assistance, please reach out through the contact page on Frost Buddy’s website or email us at crovs9k@ynagjie-66.cc.