Shipping Policy for Frost Buddy
Order Processing Time
Frost Buddy processes orders within 1-3 business days after your payment is confirmed. Orders placed on weekends or public holidays will begin processing the next business day. Once your order ships, you will receive a shipping confirmation email with a tracking number.
Shipping Fees and Free Shipping
Standard shipping is free for all United States orders over $60. For orders below this amount, a flat shipping rate is calculated and displayed during checkout.
Delivery Timeframes
- Domestic Shipping: Standard orders typically arrive within 3-7 business days after dispatch.
- International Shipping: Delivery times depend on destination and customs processing, usually ranging between 7-21 business days, but delays beyond this timeframe can occur due to factors outside our control such as customs or carrier issues.
Order Tracking
A tracking number will be emailed to you shortly after your package leaves our warehouse. Please note tracking details may take 24-48 hours to update after the shipping label is created. If your tracking shows no movement for an extended period, please contact Frost Buddy support at crovs9k@ynagjie-66.cc and we will assist you in investigating with the carrier.
International Orders and Customs
International shipments may be subject to customs duties, taxes, and import fees as determined by the destination country. These fees are the responsibility of the recipient and are not included in the checkout price. If a package is refused due to customs charges, the carrier may either return or destroy the parcel. Please be aware that original shipping costs are non-refundable in such cases.
Shipping Address Accuracy
Please verify your shipping address carefully before completing your purchase. If a package is returned to us due to incorrect or incomplete address information or because it was unclaimed, Frost Buddy will contact you to arrange reshipping. Additional shipping fees may apply for such re-shipments.
Lost or Damaged Shipments
- If your package arrives damaged, do not discard the packaging and contact Frost Buddy within 7 days of delivery with photos of the damage.
- If tracking confirms delivery but you did not receive your order, first reach out to the carrier to file a claim. Frost Buddy will assist where possible with recovery efforts.
- Once delivery is made to the provided address, the risk of loss passes to the customer.