Return & Refund Policy

Return Eligibility and Process

At Frost Buddy, you have 30 days from the original purchase date to return or exchange your items. This period allows you to verify the fit and feel of your drinkware and accessories in your daily use. Items must be unused, with original packaging intact, and show no signs of wear beyond trying them out.

Custom products featuring personalized names, logos, or laser engravings are not eligible for return or exchange, as they cannot be resold. These custom orders are final sale and clearly identified on the product page.

How to Initiate a Return

To start a return, please visit our contact page and provide your order number along with the reason for your return. Do not ship your item back until you receive confirmation and instructions from our team.

Shipping and Return Costs

If your return is due to a damaged item, a wrong product sent, or a manufacturing defect, Frost Buddy will provide a prepaid return shipping label.
For all change-of-mind returns, customers are responsible for covering the return shipping costs.

Damaged or Incorrect Items

If your package arrives with damage such as a dented cooler, broken lid, or an incorrect product, please contact us within 7 days of delivery and include a photo of the issue. Frost Buddy will organize a replacement or refund and cover the return shipping expenses.

Refunds

Once your returned item arrives at our warehouse and passes inspection, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card issuer.

Exchanges

The quickest way to exchange an item for a different size or color is to place a new order for the desired product immediately. Then, return the original item separately. This method ensures your preferred item is not out of stock while your return is being processed.